Refund policy

30-day money-back promise: If you are not happy with your PureAir purifier, you may return it within 30 days of delivery for a refund of the purchase price. Please contact us first through the contact page on our website with your order number. Please note that the customer is responsible for return shipping to the address given upon contact for returns. 

Condition: Return the purifier with its cable and box, clean and in good condition. Free filters included in a bundle must be returned with the purifiers, or their value (R599 each) is deducted from the refund. Used replacement filters cannot be returned for hygiene reasons unless they are faulty.

Faulty goods and warranty: Purifiers carry a 12-month warranty against manufacturing faults from the date of delivery. We will repair, replace or refund a faulty purifier. The warranty does not cover accidental damage, water damage, misuse or normal filter wear.

Cooling-off: Under section 44 of the Electronic Communications and Transactions Act you may cancel an online order within 7 days of delivery without giving a reason. Under section 56 of the Consumer Protection Act you may return defective goods within 6 months. Nothing in this policy limits these rights.

Refund timing: Approved refunds are paid back to the original payment method within 7 business days after we receive the returned goods.