Returns
Our 30-day promise: try your PureAir for 30 days. If it is not for you, send it back within 30 days of delivery and we refund the price of the purifier. Send us a message on our contact page first and we will tell you how to send it back.
What we need: the purifier, cable and box, clean and in good condition, and your order number. Free spare filters that came with a bundle must come back with the purifiers, or their value is taken off the refund. Used replacement filters cannot be returned for hygiene reasons, unless they are faulty.
12-month warranty: if your purifier stops working because of a fault within 12 months of delivery, we repair or replace it. This does not cover damage from drops, water or misuse, or filters that are used up.
Refunds go back to the card you paid with within 7 business days after we receive the return. This is in addition to your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act.
30 days to try it. Risk free.
Run it in your bedroom for a month. If it is not for you, send it back within 30 days of delivery and we refund you. No forms and no back and forth. Read the promise
- 30-day money-back promise
Not for you? Send it back for your money.
- 12-month warranty
If it stops working, we repair or replace it.
- A real person can help
Send us a message on our contact page.
Cleaner air in your room tonight
Free delivery anywhere in South Africa, a free spare filter when you buy 2, and 30 days to change your mind.
Get my PureAir